Frequently Asked Questions
With the exception of our tree service division, we require a 10% deposit upon contract signing, 40% at the onset of installation and the remaining 50% at the satisfactory completion of the job.
We hear of instances where large deposits are paid up front or projects are paid in full prior to completion, only to find the job was not performed properly. Cain’s Tree and Landscape does not ask for large deposits or to be paid in full prior to service delivery. We warn against contracting with companies who may ask you to conduct business in this manner.
Does Cain provide a guarantee on its service work?
Yes! Cain’s Tree Service provides a one year guarantee on our superior plant materials, and a longer time guarantee on hardscapes. If an issue arises with your installation, you can count on Cain’s Tree to be there until you are totally satisfied and return to fix problems is they occur.
Who can I call with questions?
At Cain’s Tree, we always stay close to you. We value your ideas and desires. Your initial contact with us sets the relationship for the entire job; from a proposal, during implementation, and through job completion. A Cain’s Tree specialist will be assigned to oversee your entire project for start to finish. This assures attention to detail, effective unbroken communication with you, and delightful results.
Will Cain’s Tree match competing bids?
Price disparities with out contracts are sometime based on providers who cut corners, sacrifice quality, provide cheap labor, or provide poorer less expensive materials. At Cain’s Tree we price fairly, provide outstanding quality work and top quality materials. With us, you get value, quality performance and professional job delivery; while with others you may get a less than you expected, even when your initial cost is lower.
Which company should I choose?
We recommend that you get a several estimates, and then research the price differentials you’ll receive from one company to the next.
Ask these questions:
- What quality brands will materials be?
- What certified experience does the bidder have?
- What guarantees is provided and for what period of time?
- Are certified arborists and tree specialists on in-house staff?
- Can they deliver local references that you know?
You know that not all contractors can have the same experience, and that some cut corners. You also know that some aspects of landscaping and tree care require professional knowledge of standards and safety regulations. Cain’s Tree and Landscape. Inc. has a team of trained, professionals and Certified Arborists on staff to ensure your project is delivered safely. With Cain’s Tree Service, you get quality!
What concerns should you have?
Don’t sign a contract with anyone demanding high dollar deposits up front. Don’t contract with a anyone that uses unknown materials, techniques or products. Beware of expensive change orders, and unreasonable completion dates. Make sure your contractor is licensed and bonded with proven liability insurance to cover your property value.